FAQ - Frequently Asked Qestions about Lake Mary Ear, Nose, Throat and Allergy

About Lake Mary Ear, Nose, Throat and Allergy

Are you accepting new patients?

Yes, both Dr. Damask and her audiologist are accepting new patients. We can help you find the best way to get you or your loved one the medical help needed.

Where are you located?

775 Primera Blvd.
Suite 1001
Lake Mary, FL 32746
(407)829-8981
(407)942-1049 Fax

What are your office hours?

Monday-Thursday, 9:00am-6:00pm
Friday, 9:00am-1:00pm
On major holidays, we will be closed so our staff can spend time with their families.

How do I pay for your services?

You may pay us with:

• Cash, check, money order, Visa, MasterCard, Discover and American Express.
• Insurance. Please bring your insurance card, and money for your co-payment or per-year deductible to your appointment. Your insurance company may set a reimbursement schedule that is lower than our fees. You will be responsible for paying the “balance” after we have been reimbursed.
  
  Medicare does not typically cover the cost of a hearing test associated with determining whether you need a hearing aid, unless a physician orders the test. Please contact our audiologist for more information. Also, private insurance usually does not cover the cost of hearing aids. Please check with your insurance company to determine your coverage.
• Financing - Because your health care is so important, we have arranged for our patients to finance hearing aid purchases. Please call (407)829-8981 and talk about your financing needs prior to your visit. Your financial information will be held in the strictest confidence.

How do I make an appointment?

You may call us directly at (407)829-8981 during our regular office hours to set an appointment with Dr. Damask or with the audiogist, or you may ask your primary physician or audiologist to schedule a referral appointment for you.

What if I miss my appointment?

With all of life’s distractions, it is not unusual to occasionally forget an appointment. Because we did not have adequate time to schedule someone else, we will charge you $50 for each missed appointment. To avoid this charge, please notify us at least 24 hours in advance if you cannot make your appointment.

What if I have questions about my bill?

Sometimes insurance companies do not allow or question some part of our service. This can create an unusually large balance due. If this occurs, please bring it to our attention so we may review the bill for accuracy and help you resolve the problem. If you ever feel that our charge is unusually large or small or appears to be for a service that you do not recall receiving, please call (407)829-8981 and we will review it. If your payment check is returned because of insufficient funds, we will charge you a $35 fee. You will need to pay this service charge, plus the outstanding bill, before we can provide further services.